Refund Policy
Refund Policy
At Ornestly, we want you to be satisfied with your purchase. If something isn't right with your order, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request an eligible return.
To be eligible for a return, your item must generally be unused, in the same condition that you received it, and in its original packaging when possible. You may also be asked to provide your order number, receipt, or other proof of purchase.
To request a return, please contact us at:
Please include your order number and a brief description of the reason for your return.
All returns must be approved by Ornestly before the item is sent back. Items returned without prior authorization may not be accepted or eligible for a refund.
Please do not send your item back to the address shown on the original shipping package unless Ornestly specifically instructs you to do so. Return locations and return methods may vary depending on the product.
If your return is approved, we will provide the appropriate return instructions and, when applicable, a return shipping label, QR code, or other available return method.
Return Shipping
For returns due to a change of mind, personal preference, ordering the wrong item, size, color, or another customer-initiated reason, the customer is responsible for return shipping costs.
Return shipping costs may vary depending on the item and the available return method. The applicable return instructions and any return shipping cost will be provided before the return is processed.
If Ornestly provides a prepaid return shipping label for a customer-initiated return, the applicable return shipping cost may be deducted from your refund.
Original shipping charges paid at checkout are non-refundable for customer-initiated returns, including returns due to a change of mind or personal preference, unless otherwise required by applicable law.
If an item is confirmed to be damaged, defective, incorrect, or the return is the result of an error by Ornestly, the customer will not be responsible for applicable return shipping costs.
Restocking Fee
Customer-initiated returns, including returns due to a change of mind, personal preference, or ordering the wrong item, size, or color, are subject to a 5% restocking fee.
The 5% restocking fee is calculated based on the purchase price actually paid for the returned merchandise, excluding taxes and shipping charges, and will be deducted from the merchandise refund.
The restocking fee does not apply when an item is confirmed to be damaged, defective, incorrect, or when the return is the result of an error by Ornestly.
Nothing in this policy limits any rights you may have under applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible, preferably within 7 days of delivery.
Please include your order number and, when applicable:
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Clear photos of the item
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Photos of the packaging
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A brief description of the issue
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Any other information that may help us review the problem
We will review the information provided and determine an appropriate resolution. Depending on the circumstances, this may include a replacement, return, or refund.
For confirmed damaged, defective, or incorrect items:
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The 5% restocking fee will not apply.
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The customer will not be responsible for applicable return shipping costs.
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Ornestly will provide appropriate instructions for resolving the issue.
Non-Returnable Items
Certain items may not be eligible for return for health, hygiene, safety, customization, or product-specific reasons.
These may include:
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Items that have been used, damaged, or altered after delivery
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Personalized or customized products
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Products that cannot be resold for health, hygiene, or safety reasons when the restriction was clearly disclosed before purchase
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Items clearly marked as Final Sale before purchase
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Gift cards
If an otherwise non-returnable item arrives damaged, defective, or incorrect, please contact us so we can review the issue.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to receive a different item is generally to return the original item, if eligible, and place a separate order for the replacement product.
Please contact us before returning any item.
Refunds
Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the eligible refund amount will be issued to your original payment method within 7 business days.
For customer-initiated returns:
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A 5% restocking fee will be deducted from the eligible merchandise refund.
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Original shipping charges paid at checkout are non-refundable.
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Return shipping costs are the customer's responsibility.
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If a prepaid return shipping label is provided by Ornestly, the applicable return shipping cost may be deducted from the refund.
For confirmed damaged, defective, incorrect, or Ornestly error-related returns, the 5% restocking fee will not apply, and applicable return shipping costs will be handled by Ornestly.
Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund after Ornestly has issued it.
If more than 15 business days have passed since we issued your refund and you have not received it, please contact us at:
Contact Us
If you have any questions regarding returns or refunds, please contact:
Ornestly Customer Support
Email: duqsu92716@gmail.com